Washington Dulles International - Frequently Asked Questions (2024)

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What address do I put in to my Navigation System?

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How soon before my flight should I arrive at the airport?

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If you are departing on a domestic flight, we recommend travelers arrive 2 hours prior to departure. For international destinations, we recommend arriving 3 hours prior to departure.

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What time does the airport open?

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Washington Dulles International Airportis open 24/hours a day, 7 days a week, every day of the year.

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Where are the Rental Car Facilities?

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What Metrorail train takes me to/from Dulles International?

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The Metrorail Silver Line has now arrived at Dulles Airport, and is connected to the Main Terminal by an indoor pedestrian tunnel with moving sidewalks. Signs will guide customers to/from the tunnel, which also links the terminal with Parking Garage 1. Passengers are advised to consultMetrorail’s websitefor station information, fares and operating hours.

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Where Can I Pick Up A Taxi?

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Washington Flyer Taxicabs serve Dulles Internationalexclusively, with 24-hour service to and from the Airport. From the Terminal, Arrivals Level - Baggage Claim, customers should proceedDOWN the rampat Doors 2 or 6. Signage inside the Terminal directs travelers to the taxi queues.

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Where can I get an Uber or Lyft Pick-up?

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Authorized Uber and Lyft drivers may pick up their customers at Dulles International. Travelers shouldcontact their service from their smartphone and coordinate directly with their driver for pickup location.

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Where can I get a Shared Ride Van?

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Shared Van services are available for hire at Washington Dulles International Airport. The van operator provides transportation to the Washington D.C. Metro Area, Virginia and Maryland. Shared Vans can be found on the lower level, outside the Terminal, DOWN the ramp at Door 2 or Door 6, on the second curb at 2A and 2H.

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Are there Airport parking spaces available?

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Depending on theduration of yourtravel, and otherpreferences, there are many parking options available at Dulles International. We offer a Valet Lot, Garages 1 and 2, Terminal Hourly, Terminal Daily, and Economy Lots. Navigate our parking services here.

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What if I lost my parking ticket?

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Noticket? No Problem! Simply email us at [emailprotected] and we will be glad to assist you!

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What Shopping and Dining Options are Offered?

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Dulles Internationaloffers a wide array of shopping and dining options. Dive into our Interactive Directory outlining all of our available options.

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I need information on how to get to my connecting gate

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Step-by-step directions for connectingtravelers may be found using our Virtual Navigation System. Should you require any assistance in getting to your gate, Travelers Aid Volunteers staff information desks throughout the airport. Please visit any of the numerous Travelers Aid kiosks for information regarding flight statuses, gate locations, or other service information.

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Will I have enough time to make my connecting flight?

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We recommend customers contact their airline regarding connectioning timesbetween flights.Please refer to our full list of airlines and their contacts for connection information.

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Do you have free Wi-Fi?

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I have a long layover at Dulles. What’s there to do?

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Be sure to take full advantage of all of our shopping and dining options. We also offer a number of other amenities including Nursing Rooms, Interfaith Chapels, Wellness Spas, Charging Stations, and Pet Relief Areas. Check out our full list of services and amenities!

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Is there a place where I can store my luggage?

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Due to Transportation Security Administration (TSA) security regulations, Dulles Internationalcurrently does not provide a designated storage area for luggage. Please contact your airline to see if they will accept your checked baggage earlier than normal.

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Do you have a Nursing Room?

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Can I meet or escort someone to or from a gate?

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Due to Transportation Security Administration (TSA) security regulations, escorting someone to or from agateis prohibited. However, gate passes may be issued at the discretion of each individual airline.Customers should contact their airline regarding information for the issuance of gate passes.

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Is there a Kids Play Area at Dulles?

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Dulles is pleased to offer a play area for kids near Gate B70. The "FunWay" is a great place for kids to unwind before, or after, a flight.Complete withairport-themed play elementsto climb on and to slide down, the FunWayoffers an interactive system with over 100 games to play.In addition, there areaviation factoids, and charging stations for parents to rest and relax. Look for Tommy Tower! Stay tuned for more play area updates by visiting our

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How long does it take to clear U.S. Customs?

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Passengers are transported to U.S. Customs and Border Protectionfacilities within 10 to 15 minutes of deplaning their aircraft. Processing times can vary, and customers should expect longerwaits during peak travel periods. Most travelers complete the process in less than an hour.

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Where is U.S. Customs located?

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U.S. Customs and Border Protection is locatedin the Terminal Building, Arrivals Level -Baggage Claim, nearBaggage Claim 14.AInformation Desk, staffed by Travelers Aid, is located near the exit of the International Arrivals Hall. Flight arrival times and other information is available there.

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I am making a connection from my international flight.

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Connections from international flights vary by airline. Dulles Airportprovides two separate facilitiesfor processing passengers arriving from international destinations, and connecting to domestic flights.Read more information specific to the nature of your connection.

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Where do I pick up my pet?

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Be sure to check with your airline where you can pick up your pet. Most pets, checked as baggage, will be hand-delivered to you in the Terminal, on the Arrivals Level - Baggage Claim area. Pets traveling as cargo are claimed at the traveler's Airline Cargo Facility. If this is the case, please contact your airline directly for assistance.

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Are pets allowed in the airport?

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Generally, pets such as dogs are permitted in the airport on aleash. If you plan to travel with pets, we recommend customers contact their airline for information on pet policies. Additionally, the Transportation Security Administration (TSA) and the U.S. Department of Agriculture have regulations about pet travel which you may review before your trip.

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Do you have pet relief areas in the airport?

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Dulles International provides designated pet relief areas throughout the Airport, with two areas located beyond security for customers traveling with service animals or pets. Pet Relief Areas are clearly marked, and contain waste bags and receptacles for your convenience.

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I need to request a wheelchair.

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Customers can arrange for wheelchairs by contacting their airline directly. Please notify your airline in advance of your visit so that they may better serve your needs.Read more about our disability services, including airline contacts for wheelchair requests.

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What items are prohibited coming through the checkpoint?

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Customers should visit the TSA general information page for a searchable list of specific items prohibited through security checkpoints.

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What time does the security checkpoint open?

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What travel documents can I use to get through security?

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Proper photo identification is required to enter the Transportation Security Administration (TSA) checkpoints. Please refer to the complete list of accepted travel documents for more information.

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Can I bring liquids through the security checkpoints?

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What is TSA Precheck?

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To whom should I report items missing from my baggage?

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Please contact your airline directly regarding any missing items. Claims for missing items may also be filed with the TSA which is responsible for the screening of passengers and baggage at all U.S. airports.

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What is CLEAR?

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CLEAR is a registered traveler program that allows members to bypass the traditional document check at the security checkpoint. Customers visit a CLEAR kiosk located in a dedicated lane at the TSA Precheck Security Checkpoint.At the kiosk, customers scan their boarding pass and provide a biometric scan of their finger or eye to instantly verify their identity.After verification, a CLEAR representative will escort the customer into the screening area. Visit https://clearme.com/ for enrollment information.

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Where are the CLEAR member kiosks?

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CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In,near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm).Look for the CLEAR logo or a CLEAR representative.

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Is there a benefit to having both CLEAR and TSA PreCheck memberships?

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CLEAR customers who are also enrolled in TSA PreCheck have the added benefit of directly entering the PreCheck screening lane after their CLEAR identity verification.TSA PreCheck offers expedited screening, for additional time savings.

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How do I enroll in CLEAR?

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CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In,near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm).The sign-up process takes just a few minutes. Once enrolled, CLEAR can be used immediately.Travelers mayalso enroll online at https://clearme.com/. Membership fees apply.

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How do I enroll in TSA PreCheck?

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Travelers may apply for TSA PreCheck at Dulles International Airport.The office is located in the Terminal Building, Departures Level - Ticketing/Check-In. TSA PreCheck islocated between the East and West Security Checkpoint Entrances and is open daily. Walk-ins are accepted, however, appointments are given priority. Customers may also begin theapplication process online at https://universalenroll.dhs.gov/programs/precheck