3.0
(191)
•
3.0
(214)
3.0
(191)
•
3.0
(214)
$$$$affordable
Indian restaurant
Bangladeshi restaurant
South Asian restaurant
Phone
+44 1522 532024
Hours
SuSunday: 4:00 PM–10:30 PM
MoMonday: 4:30 PM–11:00 PM
TuTuesday: 4:30 PM–11:00 PM
WeWednesday: 4:30 PM–11:00 PM
ThThursday: 4:30 PM–11:00 PM
FrFriday: 4:00 PM–11:00 PM
SaSaturday: 4:00 PM–11:00 PM
445-446 High St, Lincoln, LN5 8HZ, United Kingdom
Wednesday: 4:30–11PM
SuMoTuWeThFrSaShow times
SuSunday: 4:00 PM–10:30 PM
MoMonday: 4:30 PM–11:00 PM
TuTuesday: 4:30 PM–11:00 PM
WeWednesday: 4:30 PM–11:00 PM
ThThursday: 4:30 PM–11:00 PM
FrFriday: 4:00 PM–11:00 PM
SaSaturday: 4:00 PM–11:00 PM
Hide times
+44 1522 532024
About
Castlegate Indian Restaurant is a charming eatery housed in a Victorian cottage, featuring contemporary decor with exposed beams and brick walls. Patrons praise the establishment for its top-notch cuisine, noting that dishes are delivered promptly and piping hot. Customers also appreciate the courteous service provided by the delivery staff, making it a highly recommended dining option.
Why you should go
- Enjoy excellent quality food when it arrives hot and early
- Experience generous portions of poppadoms and sauces
- Interact with friendly delivery drivers
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Menu and popular items
Highlighted reviews
Slide 1 of 3
Excellent quality of food, arrived hot and early. Delivery guy was lovely and polite. Would highly recommend. ⭐️⭐️⭐️⭐️⭐️
Had to give 1star but would of rather given no stars at all. Shocking service. Order at 18.25pm, received email to say that the order was completed at 19.01, should of been delivered by 19.10. Was still waiting come 8pm. I rang to find out where the order was and had to ring twice as they picked up and put phone straight down again. When I did get to speak to someone he was extremely rude on the phone and like he couldn’t be arsed! Told me the order was with the driver and should be with me soon. Asked where was he coming from as they only on high street and I wasn’t 5min drive from there, with his response being “well we a driver down and got many orders!” And then proceeded to put the phone down on me! When the food did turn up I asked said driver how many deliveries had he done before coming to me and I was only his second delivery! Food was cold naan bread was cold too and hard and no flavour to it at all! Will never go to them again or even eat in their restaurant! Just wish I’d read the reviews before hand, just hope others do before ordering from them
Take away, delivered. One vital item missing. I rang to ask why, and was told "that's the old menu, and if you want one, we'll charge you". So put the new menu up. Also: A Tandoori oven or grill dish should NOT be swimming in oil. If onions aren't listed on the menu, they shouldn't make up 30% of the mass of the meal. You're losing a faithful customer because of the lies I've been told,and the flippant attitude of the person on the phone. I've eaten Indian food all over the globe, since the late 1960s, and tonight's experience ranks as the very worst one I've ever had. Congratulations.
Excellent quality of food, arrived hot and early. Delivery guy was lovely and polite. Would highly recommend. ⭐️⭐️⭐️⭐️⭐️
Had to give 1star but would of rather given no stars at all. Shocking service. Order at 18.25pm, received email to say that the order was completed at 19.01, should of been delivered by 19.10. Was still waiting come 8pm. I rang to find out where the order was and had to ring twice as they picked up and put phone straight down again. When I did get to speak to someone he was extremely rude on the phone and like he couldn’t be arsed! Told me the order was with the driver and should be with me soon. Asked where was he coming from as they only on high street and I wasn’t 5min drive from there, with his response being “well we a driver down and got many orders!” And then proceeded to put the phone down on me! When the food did turn up I asked said driver how many deliveries had he done before coming to me and I was only his second delivery! Food was cold naan bread was cold too and hard and no flavour to it at all! Will never go to them again or even eat in their restaurant! Just wish I’d read the reviews before hand, just hope others do before ordering from them
Take away, delivered. One vital item missing. I rang to ask why, and was told "that's the old menu, and if you want one, we'll charge you". So put the new menu up. Also: A Tandoori oven or grill dish should NOT be swimming in oil. If onions aren't listed on the menu, they shouldn't make up 30% of the mass of the meal. You're losing a faithful customer because of the lies I've been told,and the flippant attitude of the person on the phone. I've eaten Indian food all over the globe, since the late 1960s, and tonight's experience ranks as the very worst one I've ever had. Congratulations.
We gathered reviews from Google and Tripadvisor, and summarized helpful tips as well as commonly mentioned things others might find useful.
- Consider picking up your order instead of opting for delivery to avoid potential delays
- Check thoroughly if all ordered items are included before leaving the restaurant or confirming a delivered order
- Be cautious about outdated menus that may lead to missing items without prior notification or compensation
Reviews
Despite some positive comments on the quality of food, Castlegate Indian Restaurant seems to have consistent issues with delivery times, missing items, cold food, and unprofessional customer service. Reviewers have expressed frustration over long wait times, rude staff interactions, missing menu items without prior notice or compensation, and overall disappointment in the dining experience. While some customers praise the taste of the dishes when they eventually arrive hot and early with polite delivery drivers, many others warn against ordering from this restaurant due to unreliable service and subpar experiences.
Review score
3.0
out of 5
191 reviews
From Google
Review score
3.0
out of 5
214 reviews
From Tripadvisor5 stars
63
4 stars
25
3 stars
20
2 stars
20
1 star
63
Excellent quality of food, arrived hot and early. Delivery guy was lovely and polite. Would highly recommend. ⭐️⭐️⭐️⭐️⭐️
Had to give 1star but would of rather given no stars at all. Shocking service. Order at 18.25pm, received email to say that the order was completed at 19.01, should of been delivered by 19.10. Was still waiting come 8pm. I rang to find out where the order was and had to ring twice as they picked up and put phone straight down again. When I did get to speak to someone he was extremely rude on the phone and like he couldn’t be arsed! Told me the order was with the driver and should be with me soon. Asked where was he coming from as they only on high street and I wasn’t 5min drive from there, with his response being “well we a driver down and got many orders!” And then proceeded to put the phone down on me! When the food did turn up I asked said driver how many deliveries had he done before coming to me and I was only his second delivery! Food was cold naan bread was cold too and hard and no flavour to it at all! Will never go to them again or even eat in their restaurant! Just wish I’d read the reviews before hand, just hope others do before ordering from them
Take away, delivered. One vital item missing. I rang to ask why, and was told "that's the old menu, and if you want one, we'll charge you". So put the new menu up. Also: A Tandoori oven or grill dish should NOT be swimming in oil. If onions aren't listed on the menu, they shouldn't make up 30% of the mass of the meal. You're losing a faithful customer because of the lies I've been told,and the flippant attitude of the person on the phone. I've eaten Indian food all over the globe, since the late 1960s, and tonight's experience ranks as the very worst one I've ever had. Congratulations.
Ordered via Just Eat app at 18.50pm the estimated delivery time was between 19.40 - 20.00pm. At 20.30pm the food had still not arrived, I called the restaurant to be told it would be a further 20mins. In total it took 2 hours from the point of ordering the food to it being delivered. When it finally arrived the food was cold and some of it burnt. I requested a refund from the Just Eat app who contacted the restaurant who advised no refund would be provided for the late delivery or cold food. It is a shame as I have enjoyed meals before from here but I will not return as a customer.
We've always really enjoyed food from here. It's pretty reasonably priced but as others have said, the delivery is shockingly bad. Whenever we've picked it up it's been ready after 30 minutes or so, but delivery today took over 2 hours! They really need to get their act together on this.
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